Our Methodology (Please click on image to enlarge it)

PROCESS IMPROVEMENT AREAS

Top Line Growth:
Areas Covered: Understanding customer needs, Innovation, New Products/ Market, Sales, Lead Management
Organic top line growth is best achieved through a systematic, rigorous approach in which incremental daily improvement build to create significant impact. We try to bring in Innovative ways for handling particular problem, understanding customer needs and we make sure that whatever is promised gets delivered.

Resource/Cost:
Areas Covered: Inventory/WIP, Capital, People
Typically 20 to 40% of company’s resources are tied up in the cost of poor quality and non-value added activities. We make sure that there is an Optimum utilization of available resources to produce desired output. Moreover, our team of experts makes sure that 4 M’s i.e. Men, Material, Machinery and Money are aligned towards achieving organizational objective.

Capability/Capacity:
Areas Covered: Speed, Quality, Productivity
We at Milliicent we have proved that there is always a chance for improvement. The average company can reduce processing time 20 to 30%, while improving quality and alignment with customer needs. Our team of experts brings in speed in executing orders, reducing cycle time, producing desired quality output which leads to increase in productivity and customer delight.

Culture:
Areas Covered: Teamwork, Transparency, Continues learning, Empowerment and Engagement
BPE can fundamentally change how a company operates, breaking down all the barriers and promoting cross-functional, data- driven decision making. We bring in Transparency in processes; employee engagement at all levels, encouraging teamwork. It ultimately develops continuous learning environment in the company.

Control Mechanism:
Areas Covered: Risk Assessor, Documentation, Standardization
All business decisions, in IT or otherwise, there is an evaluation of the risk of inaction versus the cost of action to reduce risks (real or perceived). Our Risk Consulting can help you deal effectively with the myriad risks facing business today. Our technology and process competencies effectively combined, can support your organization in managing and mastering risk.

OUR IMPROVEMENT LEVERS

Our BPE Service focuses on five primary improvement levers that help our clients transform their businesses. In delivering our service offerings, we focus on these five improvement levers in order to achieve measurable and sustainable performance improvement.

Strategic Direction:
We set the correct strategic direction for our clients’ businesses – assisting them to identify new sources of value, assess the feasibility of leveraging on existing opportunities and performance of their business initiatives.

Performance ManagementL
This is a strategic management approach for monitoring the performance of a business. We help our clients in the translation of corporate strategies into tangible objectives, supported by a set of balanced measures that align across the organisation.

People Organisation & Change:
Drive the people agenda to ensure that business transformation is sustainable. We work closely with client teams to define the impact of change on their organisation and people. Our comprehensive solutions encompass elements such as organisation and capability design; change realisation and leadership development; and talent management.

Process:
Design, deliver and embed process improvements within critical business functions with our clients. We work with client teams across the end to end value chain of their business – analyzing issues, designing and delivering transformation interventions for significant process improvements.

Technology:
Assist our clients in leveraging technology to improve their business performance. We work closely with client teams to design and assist in implementing technology imperatives while optimizing investments and facilitating long-term, measurable returns.